Privacy Policy
We welcome you to Elsevier Journals Online. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and our services. By accessing our website or using our services, you agree to the terms described in this policy.
This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation and all other applicable data protection laws within the United Kingdom.
If you do not agree with any part of this policy, you should discontinue use of our website and services.
1.Who We Are
Elsevier Journals Online is a UK based academic support service provider offering assistance with editing, proofreading, journal selection, submission support, translation, formatting, and related academic services.
If you have questions about this policy or wish to exercise your rights, you may contact us at:
Email:Info@elsevierjournalsonline.com
Telephone: +44 740 0752589
Registered Address: 34 Marlborough Gardens, Upminster RM14 1SF, UK
2.Information We Collect
A) Personal Identifiable Information
This refers to information that identifies you as an individual. You may provide this information when you contact us, request a quote, place an order, or communicate with our team. We use this information to communicate with you, provide updates regarding services, respond to enquiries, and deliver support. This may include:- Full Name
- Email Address
- Phone Number
- Country or Location (when provided)
B) Academic and Professional Information
Since our services relate to research and academic work, you may provide academic content or project information so we can assist you effectively. We treat all academic documents and intellectual work as strictly confidential. This may include:- Research manuscripts, drafts, chapters, or articles
- Titles, abstracts, keywords, or proposals
- Academic degree or area of study
- Journal preferences, formatting criteria, or submission instructions
C) Payment and Billing Information
To complete transactions, we may request billing related information. We do not store or process credit or debit card numbers. All payments are securely processed through trusted third party payment gateways that meet PCI-DSS security standards. This may include:- Billing Address
- Transaction Records
- Service Order Details
D) Technical and Device Information
When you browse our website, certain data is collected automatically. This data helps us maintain website security, optimise performance, and improve user experience. This information is statistical and is not used to personally identify you. This may include:- IP Address
- Browser Type and Version
- Device Type
- Operating System
- Referral Links
- Time and Duration of Site Visit
E) Usage Data
We may collect data about how you interact with our website and pages. This helps us understand how our website is used and what improvements may be needed. This information is usually collected through analytics tools and is aggregated. This may include:- Pages visited
- Time spent on each page
- Click actions and site navigation
- Search queries used on our website
3.How We Collect Your Information
- Direct Submission: When you contact us, submit a request for a quote, send documents, or place an order, you voluntarily provide your personal and academic information.
- Email and Phone Communication: If you communicate with us by phone, email, or messaging platforms, we may store correspondence to support service delivery and maintain service records.
- Website Forms: Information submitted through forms on our website, such as enquiry forms, quote requests, or live support forms, is stored securely and used for service processing.
- Automatic Collection Using Cookies: When you visit our site, cookies collect technical and usage information as explained below.
4.Cookie Policy
A) Types of Cookies We Use
- Essential Cookies:These are necessary for core website functions such as navigation and secure access.
- Performance Cookies:These help us analyse usage patterns and improve site usability.
- Functional Cookies:These remember your preferences such as language or form inputs.
- Marketing and Targeting Cookies:These may be used to deliver relevant promotions or measure advertisement effectiveness.
B) Managing Cookies
You may disable cookies through your browser settings. However, disabling certain cookies may affect website performance or limit access to some features.C) Third Party Cookies
We may use third party analytics tools such as Google Analytics. These tools may also set cookies to collect usage data on our behalf. These third parties must comply with data protection laws.5.Purpose of Data Use
A) Service Delivery
We use your personal and academic information so that we can deliver the services you request. This includes formatting, editing, proofreading, journal selection, translation, and submission support. Your documents and research content are handled confidentially and are shared only with internal team members or contracted experts who are required to maintain confidentiality.B) Communication
Your contact details are used to send service updates, respond to enquiries, provide order progress notifications, and deliver customer support. We may also contact you to clarify instructions or request additional information where necessary.C) Transaction Processing
Payment and billing information is used to complete purchases, generate order confirmations, provide invoices, and maintain financial records. Sensitive card information is not retained by us and is handled only by trusted payment service providers.D) Website Improvement
Technical and usage data helps us understand how users interact with our website. This information assists us in improving navigation, page performance, content relevance, and overall website functionality.E) Marketing with Consent
If you choose to opt in to receive marketing communications, we may send you information about new services, promotions, or academic resources. You may withdraw your consent at any time by contacting us or using the unsubscribe link where provided.6.Legal Basis for Processing
- Consent: When you voluntarily submit your information or sign up to receive marketing updates.
- Contractual Necessity:When data is required to provide our services and complete orders.
- Legitimate Interests: When we analyse website usage, improve services, and maintain site security.
- Legal Obligation: When we are required to retain or share certain information for tax, accounting, or compliance purposes.
7.Information Sharing and Disclosure
A) Service Providers
We work with trusted third party service providers who assist in delivering our services. These may include payment processors, academic experts, website maintenance providers, and analytics tools. These providers are required to handle your information securely and only in accordance with our instructions.B) Legal Requirements
We may disclose personal information where required to comply with the law, enforce our legal rights, protect against fraud, or respond to valid government or regulatory requests.C) Business Changes
If ownership of the company changes or if we undergo a merger or restructuring, your information may be transferred to the new organisation. Any such transfer would continue to protect your data under the same privacy commitments.8.Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected. Once data is no longer required, it is securely deleted or anonymised. The retention period depends on the type of data and the service provided.
- Contact and service records may be kept for administrative and support purposes.
- Transaction records may be retained for financial reporting and tax compliance.
- Academic documents may be stored only for the duration of the service unless otherwise agreed with you.
9.Data Security
We are committed to keeping your information safe. We use a combination of technical and organisational measures to protect your personal data from unauthorised access, alteration, or misuse. These measures include:
- Secure servers and encrypted storage for sensitive files
- Controlled access to academic documents and personal details
- Monitoring of systems for potential security vulnerabilities
- Trusted third party payment gateways that meet recognised security standards
Although we take reasonable precautions, no online system can guarantee complete security. In the event of a data breach that may pose a risk to your rights, we will notify you and the appropriate authorities in accordance with legal requirements.
10.Your Data Protection Rights
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request corrections if your information is inaccurate or incomplete.
- Right to Erasure: You may request the deletion of your data, subject to legal retention requirements.
- Right to Restrict Processing: You may request that we limit the way your data is used in certain situations.
- Right to Data Portability: You may request your data in a structured format to transfer to another service provider.
- Right to Object: You may object to data processing where it is based on legitimate interests or direct marketing.
11.Third Party Links
Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, security standards, or content of these third party websites. We recommend reviewing their privacy policies before providing any personal information.
12.Children's Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we discover that data has been collected from a minor, we will remove it promptly.
13.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how your information is protected.
14.Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, you may
contact us at:
Email:Info@elsevierjournalsonline.com
Telephone: +44 740 0752589
Address: 34 Marlborough Gardens, Upminster RM14 1SF, UK
